Overview
After years of working in the nightclub industry, Bryce realized that bars and clubs were missing opportunities to gain more VIP guests. He wanted a platform that nightclub patrons could use to book VIP table service and VIP entry to a club in real-time from their mobile phones.
Bouncers at nightclubs would have their guest lists updated in real-time, allowing guests seamless entry into the venue.
Bryce and his co-founder heard about us through colleagues, and approached us to build their platform from the ground up.
Concept
After consulting with Bryce and his co-founder, we determined they would need a few key features:
- Easy to use on tablets and mobiles
They needed a system that would be easy to use on an iPad or mobile phone while in the hands of a nightclub bouncer, and that would require very little training for the bar staff. - On-demand mobile booking and issuance of digital passes
The platform would need to display nearby bars to users, and allow them to book VIP services. "BouncerPasses" would be issued to users, which the doorman would scan upon their arrival at the club. - Doorman guest list management
The doorman's view of the platform would be quite different from a regular user's view. It would allow the bouncer to check off guests upon their arrival, monitor their cover charge status, and to easily book tables and bottle service for them. It would be optimized for use on tablets and includes the ability to scan guest barcodes using a built-in camera. Club management also needed to monitor the guest list in real-time from their terminals in the nightclub office.
Solutions
- Responsive Single Page Application
We built an intuitive web app that was easy to use for non-technical nightclub staff.
This allowed the platform to be used on any device, and removed the need to spend money creating separate iOS and Android apps. - BouncerPass QR codes and VIP purchasing system
We created "BouncerPasses" by generating unique QR barcodes on the back-end server, which the platform sends out by SMS. The bouncer can then scan the BouncerPasses using the iPad or mobile phone camera, and the app will check that guest off on the list. We also created a simple inventory system to allow nightclub management to limit the number of BouncerPasses available.
This made the system super easy to use for both sides of the market, and brought extra revenue to nightclubs. - Table service Point of Sale system
We created an intuitive User Interface to manage tables in the nightclub, which included an interactive nightclub floor plan. We integrated payment processors to allow patrons to pay for their VIP table service with credit cards.
This made purchasing VIP services a snap, and helped increase nightclub revenue. - Completely real-time platform
We used real-time technology to keep multiple devices in sync and to update the guest list on all devices whenever it changed.
This let bouncers, management, and guests know what was going on at all times, and increased trust in the system for everyone.